Tech Support

FAQs: MAURITIUS | RWANDA

If you are having trouble viewing any of the pages you may need to make sure you are only logged into your ALU provided email account.

Email Account Support

Please fill out this form to get help with resetting passwords, 2SV, email account issues, group or listserv creation and/or updates, etc. Anything email account related.

Submit a request

Technical Support

Please use these forms to submit all queries related to technical support issues that are not handled by the categories below.

Mauritius

Rwanda

Student Portal (SIS) Support

Please fill out this form to get help with any issues experienced on the ALU Student Portal (SIS).

Submit a request

Canvas LMS Support

Please fill out this form to make requests or get help with any issues you experience with Canvas. Remember that emailing faculty or tech personnel directly will solicit no responses to your issues.

Staff

Student

Salesforce Support

Please fill out this form to submit request for salesforce support such as data upload/export, automations, field access/creation/updates etc.

Submit a request

Staff ID Card Request

Please fill out this form to request a staff or visiting staff ID card for access to the Campus.

Rwanda

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