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Welcome to the registrar office support portal.
This space allows you to submit a ticket to the Registrar's Office as an ALU or ALCHE student/ALUmni. The forms provided only allow queries handled by the Registrar's office. The Registrar's office only handles academic-related matters. Please check out the support portal and explore other teams' range of support.
IMPORTANT NOTES
Our commitment: The Registrar's office ensures that all student queries are effectively responded to within the SLA timeframes. This applies to both current and Alumni student requests.
All transcripts and letters of support are produced within five working days
The R.O. has a 24-hour turnaround time for responding to general emails during the week (Mon-Fri); 9:00 am-4:00 pm
In case you fill out a form as part of your request or book a meeting with the RO, remember to submit a ticket to enable us to make a follow up on the progress.
G.C.U. requests: A.L.C. students must continue requesting their transcripts and any other G.C.U. Related support requests through the MUR email account.
Registrar emails: The RO will not respond to emails sent directly to the registrar's email addresses. Please submit your tickets as required. The only exception is direct G.C.U. requests from ALC students.
Academic admin emails: The academic admin will not respond to emails sent directly to the academic admin emails. Please submit your tickets as required through the support page.
ALUmni Requests: Other inquiries for ALUmni not supported by this form should be sent to alumniaffairs@alueducation.com for further assistance.
Book a meeting with an RO member (ALU): (Tuesdays or Thursdays 1-3 pm) HERE
Book a meeting with an RO member (ALCHE): (Wednesday 10:00-12:00, 13:00-14:00 or Friday 13:00-15:00 pm) HERE
Pick a document from campus (ALU): (Tuesdays or Thursdays 1-3 pm) HERE
Book a meeting with an RO member (ALCHE): (Wednesday 10:00-12:00, 13:00-14:00 or Friday 13:00-15:00 pm) HERE
Important links: Registrar _ALU
To request for a program transfer please out fill this form HERE
To request for credit transfer fill out this form HERE
For grade appeals fill out this form (MITS)
Important links: Registrar_ALCHE
Registrar-related requests, GCU
For transcripts, please email Ms Sandie King; Sandie.King@gcu.ac.uk at G.C.U. and cc registrar_mu@alueducation.com with the subject “A.L.C. official transcript request - <<student name>>.” This process typically takes 3-5 working days to complete.
If any of the records ALC and/or G.C.U. holds about you, contain a mistake, or have been updated, please email the Registrar M.U.R. and cc GCU's Student Records; studentrecords@gcu.ac.uk team. Please upload a scan of your passport on the student portal so we can confirm your details.
Registrar-related requests, ALCHE
All registrar-related requests for ALCHE students should be directed to the registrar support portal.
Redirects to other teams
For letters of support for your current or completed work study internships, please contact your employer.
For queries related to your residence permits, please fill out this Residence Permit Support form.
For queries related to the admissions office, log onto https://my.alueducation.com/, go to Resources, then Admissions Office Queries
General links
To request a confirmation of enrollment or residence letter, go to https://my.alueducation.com/ --> Resources --> Document Requests.
To request an excused absence or to suspend studies during the term, go to https://my.alueducation.com/ --> Academics --> Request Absence
For queries related to your internship, reach out to the Skills immersion team, reach out to
For queries related to finance, send a ticket to the finance team
For queries related to students permit, send a ticket to the student permit team
In case your email is not working, or your canvas has a tech issue reach out to the tech support team
For all canvas related queries send a ticket to the tech support team
For quick directions in case you need help submitting your ticket, please reach out to the ALU support team.
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